Biscom, the long-running enterprise fax and secure file transfer company, now operates under Concord Technologies — biscom.com redirects to concord.net, and Concord lists Biscom as a product line with its own support channel. If you run Biscom today your service continues, but the vendor you signed with no longer exists independently, and a legacy on-premise fax line now sits inside a cloud-first company. That makes this the natural moment to ask whether an on-premise fax server is still the right architecture at all. For most healthcare organizations, Documo is the answer to that question: HIPAA-compliant cloud fax at a published $25/month, a signed BAA on every plan, direct integration with Open EMR, ModMed, NextGen Enterprise, and PointClickCare, document processing across 20+ healthcare document types, and a deployment measured in days.
What happened to Biscom?
Biscom’s website now redirects to Concord Technologies, and Concord’s site lists Biscom among its supported products with a dedicated support channel. In practical terms, Biscom is a Concord product line rather than an independent vendor.
Biscom’s history is in enterprise fax server software and secure large-file transfer — on-premise deployments in hospitals, government, and financial services. Concord’s business is cloud fax and healthcare document workflow. The combination puts a legacy fax-server product line inside a company whose platform, roadmap, and revenue are built around cloud delivery.
What does this mean for existing Biscom customers?
Three things worth establishing before your next renewal:
- Roadmap and end-of-life. Ask directly whether your Biscom version has a published support horizon. Legacy on-premise lines inside cloud-first companies rarely receive equal investment, and you want that answer in writing rather than inferred — particularly if you are facing a hardware refresh or a Windows Server upgrade.
- Your BAA. Confirm which entity your Business Associate Agreement now sits with and that it remains in force. Concord publishes HIPAA and HITRUST credentials but does not publish explicit BAA terms on its site. Get it in writing.
- Support path and SLA. Concord operates a separate Biscom support channel. Confirm your escalation route survived the transition intact.
Why the acquisition is the moment to re-evaluate
Vendor transitions are when switching costs are lowest. You are already going to re-paper the contract, re-confirm the BAA, and re-establish support escalation. Doing that work to stay on a legacy architecture buys you nothing you did not already have.
The forcing functions that make an on-premise fax server expensive have not gone away: server refresh cycles, Windows Server end-of-support, carriers decommissioning analog and ISDN lines, data-centre exits, and the increasing difficulty of staffing anyone who understands fax server administration. Every one of those costs is avoided entirely by cloud fax, and none of them are avoided by renewing with a new owner.
There is a second cost most Biscom deployments carry without measuring it. A fax server delivers the document and stops. Everything after — opening it, identifying what it is, finding the patient, and keying the data into the EHR — is still manual. 88% of hospital administrators say fax delays impact patient care, yet only 29% have automated fax. The gap is not in transmission. It is in everything that happens after.
Why healthcare teams choose Documo
Published pricing, and you can start today. $25/month Solo, $100 Business, $250 Enterprise, with a free trial and no contract. Concord routes you to a savings calculator and a demo before you learn what anything costs. For a clinic, multi-site practice, or MSO on a normal evaluation timeline, that difference decides whether the evaluation happens at all.
A BAA on every plan, signed and countersigned at no additional cost — including the cheapest tier. There is no plan on which you are a paying Documo customer and still not covered for PHI.
Documents arrive processed, not just delivered. Documo’s intelligent document processing Standard Model is pre-trained on 20 healthcare document types — referral forms, prior authorization requests, lab results, insurance cards, EOBs, discharge reports, operative reports, release of information, patient intake and more. It combines OCR with AI models to classify each document, extract patient identifiers such as name, date of birth, and ZIP to match against the right record, generate searchable PDFs, and route structured data into your system of record, with human review supported. Concord publishes extraction as a capability but does not itemise which document types it handles; Documo publishes all 20 so you can check your own workflow before you talk to anyone.
Named EHR integrations — Open EMR, ModMed, NextGen Enterprise, and PointClickCare — plus a fax API with a sandbox and code samples in cURL, Ruby, Python, PHP, and Node.js.
A migration path off fax machines, not just off a fax server. The Fax Machine Connector keeps existing machines working with no new hardware or phone lines, so you can move in phases rather than cutting over in one weekend. Fax to email, print to fax, and eSignatures on faxed documents come with the platform.
A procurement pack that is already assembled — SOC 2 Type II report, encryption overview, DPA, a pre-completed security questionnaire, and a public Trust Center. Encryption is specified rather than described: AES-256 at rest validated to NIST FIPS 140-2, TLS 1.2 minimum in transit. Concord does not publish equivalent detail.
Concord and Documo compared
| Concord, including Biscom | Documo | |
|---|---|---|
| Published pricing | No — demo and savings calculator | Yes — $25 / $100 / $250 per month |
| Free trial, self-serve start | Not published | Yes — no contract |
| Time to deploy | Sales cycle, then implementation | Days |
| BAA | Not stated on site | Every plan, signed and countersigned at no extra cost |
| Encryption detail published | No | AES-256 at rest (NIST FIPS 140-2 validated), TLS 1.2 minimum in transit |
| SOC 2 | Yes | Type II, re-audited annually |
| HITRUST | Certified | e1 in progress, not yet certified |
| PCI DSS / DirectTrust | Yes | Not published |
| PIPEDA | Not published | Yes |
| Document data extraction | Yes — not itemised | Yes — 20+ healthcare document types, custom available |
| Human review of extracted data | Not published | Yes |
| Direct EHR integrations | Stated generally | Open EMR, ModMed, NextGen Enterprise, PointClickCare |
| API | Yes | Yes — sandbox plus cURL, Ruby, Python, PHP, Node.js samples |
| eSignatures via fax | Not published | Yes |
| Keep existing fax machines | Not published | Yes — Fax Machine Connector |
| Procurement pack | Not published | Pre-completed questionnaire, SOC 2 report, DPA, Trust Center |
| Deployment | Cloud, plus on-premise via Biscom | Cloud |
Sources: concord.net, documo.com/pricing, documo.com security and compliance. Verified August 13, 2026. “Not published” means the vendor does not disclose it publicly.
Where Concord may still fit
Two cases, and they are the only two:
- You require HITRUST certification today. Concord holds it; Documo’s HITRUST e1 is in progress. If that is a hard gate in your security review, it decides the question.
- Fax traffic cannot leave your network. Concord can serve that through the Biscom on-premise line. Documo is cloud-only and cannot.
If neither applies to you, the rest of this comparison is about how quickly you can be running and what happens to documents after they arrive.
How do I move from Biscom or Concord to Documo?
Inventory first — every fax number, routing rule, and downstream integration. That step sets the timeline and is the one most often underestimated, because on-premise deployments accumulate undocumented routing rules over years. Then port numbers in batches, typically 2–4 weeks each depending on the losing carrier, running old and new in parallel so nothing drops. The Fax Machine Connector keeps physical devices working through that period. Rebuild integrations against the fax API, testing in the sandbox first, then decommission. The BAA is executed at signup.
Start a free trial or contact sales to scope a migration.
What happened to Biscom?
Biscom now operates under Concord Technologies. The biscom.com domain redirects to concord.net, and Concord lists Biscom as a product line with its own support channel.
Is Biscom still supported?
Concord maintains a dedicated Biscom support channel. Existing customers should confirm their escalation path, SLA, and any published support horizon directly with Concord — particularly for on-premise deployments facing a hardware refresh.
Is Biscom HIPAA compliant?
Concord publishes HIPAA, HITRUST, SOC 2, PCI DSS, and DirectTrust credentials. It does not publish explicit Business Associate Agreement terms, so request the BAA in writing. Documo includes a signed BAA on every plan at no additional cost.
Does Concord publish pricing?
No. Concord directs prospective customers to a savings calculator and a demo request. Documo publishes $25, $100, and $250 monthly plans with a free trial.
Is Concord HITRUST certified?
Yes, Concord lists HITRUST among its compliance credentials. Documo’s HITRUST e1 certification is in progress and not yet complete.
What is the best Biscom alternative for healthcare?
Documo, for most healthcare organisations moving off a fax server: published pricing, a BAA on every plan, named EHR integrations with Open EMR, ModMed, NextGen Enterprise, and PointClickCare, document processing across 20 healthcare document types, and a Fax Machine Connector that lets you migrate in phases. If you require HITRUST certification today or fax traffic cannot leave your network, Concord’s on-premise line remains the option.
Can I keep my fax numbers if I leave Biscom?
Yes. Fax numbers port between providers, typically in 2–4 week batches, with a parallel-run period so nothing is dropped.
Can I keep my existing fax machines during a migration?
Yes. Documo’s Fax Machine Connector keeps existing fax machines and multifunction devices working with no new hardware or phone lines, so you can migrate in phases instead of cutting over all at once.
How long does a migration from a fax server take?
Weeks to a few months, driven mostly by number porting batches and integration rebuild rather than platform setup. Documo itself can be running in days; the timeline is your inventory and porting.
Does Documo offer an on-premise option?
No. Documo is cloud-only. If your requirement is that fax traffic never leaves your network, Documo cannot meet it and an on-premise product is the right answer.
Bottom line
Choose Documo if you want published pricing and a free trial instead of a sales cycle, a BAA on every plan, direct integration with Open EMR, ModMed, NextGen Enterprise, or PointClickCare, document processing across 20 published healthcare document types, and a phased migration that keeps your existing fax machines running while you move. For a healthcare organisation coming off Biscom, that is the shortest path from a legacy fax server to a document workflow that runs itself.
Stay on Concord’s Biscom line only if you require HITRUST certification today or fax traffic cannot leave your network.
See HIPAA-compliant cloud fax · See intelligent document processing · Start a free trial · See pricing · Security and compliance
Related comparisons
- Concord Cloud Fax review 2026
- Cloud fax vs fax server for healthcare
- OpenText RightFax review
- Best HIPAA-compliant fax services in 2026
Documo publishes this comparison and sells a competing product. Details below come from Concord’s and Documo’s own pages, verified August 13, 2026.
