HIPAA-Compliant Cloud Fax, Built for Healthcare
Send and receive medical faxes securely online — from any browser, with no fax machine, no phone lines, and no hardware to maintain. Documo gives providers, clinics, and hospitals a signed BAA on every plan, so you can handle PHI compliantly from your first login.
HIPAA + BAA
SOC 2 Type II
99.9% Uptime
99.8% Deliverability
How Cloud Fax Works
From Your Browser to the Patient Record — Encrypted End to End
- 1Compose or UploadSend from your browser, email, EHR, or the Documo fax API — no machine required.
- 2Encrypted TransmissionSent over TLS 1.2+ with AES-256; TLS 1.0/1.1 disabled, so no unencrypted gaps.
- 3Confirmation + Audit LogReal-time delivery status, with every action written to a detailed audit trail.
- 4Intelligent RoutingInbound faxes route to the right inbox, EHR, or workflow automatically.
Compliance Built into the Platform, Not Bolted On
Documo is built for regulated healthcare from the architecture up. HIPAA compliance is included on every plan — not reserved for higher tiers.
- BAA on Every AccountSigned at no upcharge. A single BAA covers all Documo products, with custom enterprise language available.
- Audit LoggingEvery action, every user, every document — logged and ready for compliance review.
- Encryption EverywhereAES-256 at rest (NIST FIPS 140-2 approved, per-customer keys) and TLS 1.2 minimum in transit.
- Independently VerifiedSOC 2 Type II (AICPA) & HIPAA today; HITRUST e1 certification in progress. PIPEDA supported, with a DPA and data residency options.
See the full Security & Compliance page and Trust Center
Built for the Scrutiny of Enterprise Healthcare Procurement
Security is architectural at Documo — not bolted on. Your security team can validate Documo on the same evidence they’d demand of any enterprise vendor, mapped to the SOC 2 Trust Services Criteria.
SOC 2 Type II report — independently audited, annual cycle.
HITRUST e1 — 44 essential controls, independently assessed — plus an encryption & security overview.
In ProgressPre-completed security questionnaire — accelerates your risk assessment.
Data Processing Addendum — PIPEDA & data residency options.
One BAA covers all products — one platform, one security standard.
Security
Replace repetitive fax tasks with automated workflows that reduce errors and give staff valuable time back.
Availability
Build covers, pull documents from multiple systems, and generate complete fax packets that send themselves.
Processing Integrity
Know exactly where every fax stands and route inbound documents automatically to the right system or person.
Confidentiality
Drop secure faxing into your application with minimal code and no legacy infrastructure.
Explore Cloud Fax Features
eSignatures
Securely integrate electronic signatures into fax transmissions and document workflows.
Fax Machine Connector
Connect your analog fax machine to the internet - no dedicated phone line needed.
Fax to Email
Send and receive faxes directly from your email - no extra software required.
Print to Fax
Send documents to fax directly from your printer while leveraging intelligent document processing.
No setup fees. No contracts. Cancel anytime.
Start Your Free TrialFax That Keeps Up With Healthcare
Reduce Manual Work
Eliminate re-keying and manual routing with automation and OCR.
Ensure Compliance
Encryption, detailed audit trails, and a BAA on every plan.
Accelerate Workflows
Real-time status and intelligent routing move documents faster.
Scale Effortlessly
Built for high-volume hospitals, health systems, and multi-site clinics.
Native Integrations
Connect to EHR/EMR systems directly or via the fax API.
US-Based Support
A US-based team of fax experts, from onboarding through scale.
# Send a fax with the Documo Cloud Fax API curl -X POST https://api.documo.com/v1/fax/send \ -H "Authorization: Bearer <API_KEY>" \ -F recipientFax="+15551234567" \ -F coverPage="true" \ -F subject="Patient referral" \ -F file="@referral.pdf"
Illustrative — see the API documentation for full parameters and authentication.
Developers and Integrators
Build Fax into Your Application with the Cloud Fax API
Documo's REST-based Cloud Fax API lets your team send and receive faxes — and trigger intelligent document processing — directly from your own application, under the same HIPAA compliance and BAA as the rest of the platform.
Send & receive programmatically — inbound and outbound fax over a simple REST API, with automatic cover-page generation.
Real-time delivery status — track each fax and pull delivery metadata for auditing and reporting.
Built in your stack — examples for cURL, Node.js, Python, PHP, and Ruby; authenticate with an API key.
Test before you ship — a full sandbox environment to build and validate integrations.
One BAA, one standard — the API inherits the same HIPAA compliance and SOC 2 controls as every Documo product.
Your Fax Doesn't Need to Stop at Delivery.
Every fax contains work.
Referrals need to be scheduled.
Orders need to reach the right department.
Medical records need to be filed.
Prior authorizations need to move quickly.
Documo classifies, matches, and routes incoming documents into your existing workflows—so your staff spends less time processing paperwork and more time helping patients.
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ReadHere Are a Few Things You Might Want to Ask Us About Cloud Fax
Can’t find an answer? Check our Help Center or email us.
Cloud fax modernizes traditional faxing by securely transmitting documents over the internet instead of phone lines. For healthcare organizations, cloud fax preserves the reliability and regulatory trust of fax while enabling faster delivery, digital access, and HIPAA-compliant handling of patient information.
Yes. Documo’s cloud fax platform is built specifically for regulated industries like healthcare, with encryption, access controls, audit logging, and HIPAA-aligned security practices. Business Associate Agreements (BAAs) are available to support compliance requirements.
Documo protects PHI through secure transmission, controlled access, detailed audit trails, and cloud infrastructure designed for sensitive data. These safeguards ensure fax remains a trusted communication method in healthcare.
Yes. Cloud fax can fully replace physical fax machines, or it can work alongside existing devices using Documo’s fax machine connector to support hybrid environments.
Fax remains deeply embedded in healthcare because it aligns with regulatory expectations, interoperability needs, and existing workflows. Cloud fax enhances fax with modern security, visibility, and automation—without disrupting established processes.
Absolutely. Documo’s cloud fax integrates with EHRs and other healthcare systems directly or through APIs, enabling seamless document exchange within clinical workflows.
Cloud fax eliminates manual handling, accelerates document delivery, and enables automation when combined with fax APIs and intelligent document processing.
Yes. Documo’s platform is designed to support high-volume healthcare environments such as hospitals, health systems, and large clinics.
Yes. Comprehensive audit logs provide visibility into fax activity, supporting compliance, investigations, and operational oversight.
Cloud fax can be deployed quickly with minimal disruption, especially when paired with familiar tools like print-to-fax or fax-to-email.