MEET US AT

ModMed MOMENTUM 2026

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Oct 16-18

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Gaylord Palms, Kissimmee FL

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Booth #407

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    Start with the BAA — a vendor that will not sign a Business Associate Agreement cannot be used for PHI, regardless of how it markets its encryption. From there: encryption in transit and at rest, an independent attestation such as SOC 2 Type II, comprehensive audit logging, role-based access controls, and integration with the systems your team already uses. Confirm the BAA is included on the plan you actually intend to buy, not only at enterprise tiers.
    Yes — cloud fax, online fax, and internet fax all describe sending and receiving faxes over an internet connection instead of a dedicated phone line. “Cloud fax” usually implies the service is fully hosted, with no on-premise fax server to maintain. Documo Cloud Fax is a cloud-based online fax service, so there is no hardware or fax server to run.
    HIPAA does not certify fax services — no vendor can be “HIPAA certified.” Compliance depends on how Protected Health Information (PHI) is handled at every step, and on whether the vendor will sign a Business Associate Agreement (BAA) covering that handling.
    Under the HIPAA Security Rule (45 CFR §164.302–318), a compliant fax workflow must satisfy three categories of safeguards: administrative (risk management, workforce training, access policies), physical (control over facilities and devices where PHI is stored), and technical (access control, audit controls, integrity controls, and transmission security).
    A traditional fax machine struggles with all three — pages sit in an output tray where anyone can read them, a misdialed number sends PHI to a stranger with no way to recall it, and there is no reliable record of who retrieved a document or when. A HIPAA-compliant cloud fax service closes those gaps in software.

    Yes. Documo is API-first, and the Intelligent Document Processing API is fully available for developers to integrate IDP directly into applications, workflows, or EHR systems.

    Documo’s IDP combines AI models with validation rules and human-in-the-loop review, so extracted data meets healthcare accuracy requirements before it flows into your systems.

    Documo’s IDP automatically extracts core patient identifiers — first name, last name, date of birth, medical record number (MRN), and ZIP code — to match documents to patient records. Custom extraction fields are available for specific workflows.

    Documo’s Standard Model is pre-trained on 20 of the most common healthcare document types: Admission Report, Advanced Directive, Coordination of Care, Care Plan, Informed Consent, Discharge Report, Explanation of Benefits (EOB), Privacy/HIPAA Acknowledgement, Immunization Record, Insurance Card, Insurance Claim Forms, Lab Results, Medical History/Continuity of Care Record, Medication Administration Record, Operative Report, Patient Intake, Prior Authorization Request, Radiology Report, Release of Information, and Referral Form. Custom document classification models are available as an add-on.

    OCR is one component of Documo’s IDP, not the whole product. Documo combines OCR with advanced AI models, including large language models, to classify document types, extract patient data, generate searchable PDFs, and route results into your systems of record.

    Documo offers a US based support team available via live chat, phone or email from 9am – 6 pm EST Mon-Fri. We promise fast response times and helpful support.

    Yes! Documo will work perfectly with any regulated or non regulated industry.