All Your Questions Answered in One Place

Yes. Documo is API-first, and the Intelligent Document Processing API is fully available for developers to integrate IDP directly into applications, workflows, or EHR systems.

Documo’s IDP combines AI models with validation rules and human-in-the-loop review, so extracted data meets healthcare accuracy requirements before it flows into your systems.

Documo’s IDP automatically extracts core patient identifiers — first name, last name, date of birth, medical record number (MRN), and ZIP code — to match documents to patient records. Custom extraction fields are available for specific workflows.

Documo’s Standard Model is pre-trained on 20 of the most common healthcare document types: Admission Report, Advanced Directive, Coordination of Care, Care Plan, Informed Consent, Discharge Report, Explanation of Benefits (EOB), Privacy/HIPAA Acknowledgement, Immunization Record, Insurance Card, Insurance Claim Forms, Lab Results, Medical History/Continuity of Care Record, Medication Administration Record, Operative Report, Patient Intake, Prior Authorization Request, Radiology Report, Release of Information, and Referral Form. Custom document classification models are available as an add-on.

OCR is one component of Documo’s IDP, not the whole product. Documo combines OCR with advanced AI models, including large language models, to classify document types, extract patient data, generate searchable PDFs, and route results into your systems of record.

Documo offers a US based support team available via live chat, phone or email from 9am – 6 pm EST Mon-Fri. We promise fast response times and helpful support.

Yes! Documo will work perfectly with any regulated or non regulated industry.

Yes! Documo offers both options. Visit: <a class=”primary-text-link” href=”https://www.documo.com/use-case/resellers/”>Resellers</a> and <a href=”https://www.documo.com/get-started/”>Contact Sales</a> to learn about our Partner options.

Documo uniquely combines Intelligent Document Processing, HIPAA-compliant cloud fax, and APIs into a single healthcare-ready platform—enabling end-to-end document workflow automation from intake to integration.

IDP scales effortlessly to handle growing document volumes without increasing staffing levels, making it ideal for hospitals, health systems, and high-growth healthcare organizations.