88% of Hospital Administrators Say Fax Delays Impact Patient Care — Yet Only 29% Have Automated Fax
Our 2025 survey shows a clear gap: most organizations still handle fax manually, but the most automated teams are the most confident in their workflows. If you’re tasked with cloud fax decisions and workflow enhancements, we break down the stakes — and how Intelligent Document Processing (IDP) closes the gap.
The Pain for IT & Administrative Leaders
IT Leaders
Every misfiled fax means IT has to step in to fix what should have been automated in the first place.
– IT Director
Administrative Leaders
As an administrator, it’s exhausting to watch staff spend hours shuffling paper instead of focusing on patients. Automation would change everything.
– Office Administrator
Why Legacy Fax Systems Fail Leaders
Top Workflow Gaps
What IT & Administrative Leaders Say They Need
If we could automate intake and routing, IT wouldn’t have to constantly intervene just to get documents into the right patient file.
– Director of IT, Major Health System
For administrators, the priority is getting accurate information into the right chart quickly. Every delay means staff frustration and patient risk.
– Administrative Supervisor, Medical Center
We need a system that integrates seamlessly with EHRs — no more bolt-on fixes that still require IT babysitting.
– Senior IT Manager, Regional Hospital Network
Our dream is a fax system that categorizes, routes, and files documents automatically, so our staff can focus on patients instead of paper.
– Practice Administrator, Large Hospital Network
Documo 2025 Healthcare Fax & Workflow Survey
Different Teams, Same Burden
Hospitals
Report nearly 2x more fax-related claim delays compared to other facilities, requiring IT staff to resolve routing failures and administrators to manage patient rescheduling.
Clinics
61% of faxes are still reviewed manually, piling admin tasks on lean IT and office staff who are already stretched thin.
Agencies & Facilities
Struggle most with multi-page faxes and lack of tracking, creating compliance exposure that IT and administrators must mitigate.
The Fix: Intelligent Document Processing (IDP)
Eliminate manual data entry from faxes, replacing it with automated, AI‑powered processing for accuracy and speed.
– Administrator
We need EHR‑level patient matching and instant routing — not another inbox we have to babysit.
– IT Leader