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What is Intelligent Document Processing? (IDP)
Intelligent Document Processing (IDP) is the modern way to eliminate manual document work. Instead of staff re-typing, sorting, and routing inbound documents, IDP uses automation, OCR, and AI to classify, extract, and deliver data directly into your systems of record. It’s a faster, more compliant way to manage mission-critical documents.
How is Intelligent Document Processing (IDP) priced?
IDP is billed per document rather than per page (like fax). The per-document rate depends on the level of automation required. For example, simple OCR versus advanced data extraction and classification. Contact us for a tailored quote.
Can I get a price quote for IDP?
Absolutely. Pricing depends on your use case, document volume, and the depth of automation needed. Reach out to our team for a custom quote.
Can I purchase Intelligent Document Processing (IDP) without a fax plan?
Yes. While many customers pair IDP with cloud fax for a complete workflow solution, it can also be purchased as a standalone product.
How were the document types in the Standard Model determined?
We assessed several EHRs to identify the standard document categories that are part of their out of the box document categories. This resulted in a listing of the 20 most common healthcare document types, which are included in the Standard Model.
What document types are included in the Standard Model?
The following document types are included in the Standard Model: Admission report, Advanced Directive, Coordination of Care, Care Plan, Informed Consent/Consent to treat, Discharge Report, Explanation of Benefits (EOB), Privacy/HIPAA Acknowledgement, Immunization Record, Insurance Card, Insurance Claim Forms, Lab Results, Medical History / Continuity of Care Record, Medication Administration Record, Operative Report, Patient Intake, Prior Authorization Request, Radiology Report, Release of Information, Referral Form
Workspaces (in the IDP Package) will also allow for uploading documents from a variety of data sources, not just incoming faxes. What sources?
You can route faxes into Workspaces and upload documents from a local drive or through OneDrive, Box, Google Drive, or Dropbox. We will be adding additional sources over time.
Do you require annual commitments for Fax Plans?
Nope! We offer a month to month plan with a free trial so you can try before you buy. However, scalable pricing is readily available for committed contracts. Contact sales to get a quote on that.
What if I have questions about what plan is best for me?
No Problem! Schedule a call with us for free consultation with an Adviser.
What type of support does Documo offer?
Documo offers a US based support team available via live chat, phone or email from 9am – 6 pm EST Mon-Fri. We promise fast response times and helpful support.
Does Documo have high reliability for Fax transmissions?
Yes! Documo’s proprietary fax network delivers industry leading 99.9% uptime with a 99.8% delivery rate.
What if I need more time in my trial?
Free trial is 14 days. If you have specific questions or need an expert advice, contact sales
Does Documo Integrate with my EHR or other systems of record?
Documo offers industry leading APIs that allow for configurable integrations with almost any modern system. Questions about Integration, feel free to connect with our team.
Is Documo HIPAA compliant?
Yes! All Documo plans are HIPAA compliant with no added fees or costs.
Does Documo work with non-healthcare industries?
Yes! Documo will work perfectly with any regulated or non regulated industry.
Does Documo have an API only plan or Developers?
Yes. Contact Sales to learn about our API Partner options.
Where do Developers Access API Documentation?
Developers can access API documentation by clicking here.
Will Documo sign a Business Associate Agreement (BAA)?
Yes! Contact Sales for more information.
Can I keep my same fax number?
Yes! We can help you port your existing number into Documo.
Can I get a new fax number with my local area code?
Yes, you can pick a new number with your local area code or a Toll Free number. Your Choice!
How do I open a Documo Account?
Start with a Free trial and sign up online, or Contact Sales.
Does Documo offer a White Label or Reseller program?
Yes! Documo offers both options. Visit: Resellers and Contact Sales to learn about our Partner options.
Does Documo offer an API for IDP?
Yes. Documo is API-first, and our Intelligent Document Processing API is fully available for developers to integrate IDP directly into their applications, workflows, or EHR systems.
Does IDP include OCR?
Yes. Optical Character Recognition (OCR) is a core component of Documo IDP, enabling accurate text extraction from scanned or faxed documents.
Does Documo IDP use AI?
Yes. Documo IDP combines OCR with advanced AI models, including Large Language Models (LLMs), to deliver intelligent classification, data extraction, and workflow automation.
Which EHRs does Documo integrate with?
Documo integrates with many of the most widely used EHR platforms. Developers can also leverage our APIs to build custom EHR or system integrations. See supported EHRs here .