In the evolving world of healthcare, interoperability and secure communication are non-negotiable. Providers, payers, and care teams need fast, reliable ways to get critical patient and administrative information into workflow systems like PointClickCare (PCC). Yet many organizations struggle with outdated processes, manual data entry, and fragmented systems—especially when it comes to scanning and routing documents into PCC.
That’s where Documo excels.
In this post, we’ll explore why Scan to Point Click Care, Fax to PCC, and DSM (Direct Secure Message) to PCC workflows are crucial for healthcare operations. We’ll explain how Documo’s integration with the PointClickCare Marketplace helps organizations modernize document capture and secure routing, improve accuracy, and reduce administrative burden.
What is “Scan to Point Click Care”?
Scan to Point Click Care refers to the process of scanning physical documents and seamlessly importing them into the PCC ecosystem. These documents might include:
- Physician orders
- Lab results
- Referral forms
- Patient intake paperwork
- Insurance documents
In many healthcare settings—especially post-acute care, home health, and long-term care—paper documents are still a reality. But once these documents are captured, clinicians and administrators need them in electronic health records (EHR), care plans, and billing workflows in PointClickCare.
Without an automated scan to PointClickCare workflow, facilities rely on manual scanning, human review, and re-keying data—introducing delays and the risk of transcription errors. For organizations striving for operational excellence and regulatory compliance, that just isn’t acceptable.
Why Scan to PCC Matters
A robust Scan to PCC strategy has real, measurable benefits:
1. Better Clinical Decision Making
Scan to PCC ensures that all relevant documentation is available where and when care teams need it. No more missing pages or lost lab reports buried in email inboxes.
2. Reduced Administrative Burden
Automation eliminates repetitive tasks. Clinicians and office staff spend less time scanning, saving, and uploading files and more time focused on patient care.
3. Improved Compliance and Audit Readiness
Healthcare regulations require accurate record keeping and audit trails. With Documo’s platform, every document processed through Scan to PCC is automatically logged, timestamped, and stored securely.
4. Enhanced Patient Experience
Faster access to records means fewer delays in care coordination and improved responsiveness to patient needs.
Beyond Scanning: Fax to PCC
Although traditional faxing may seem outdated, it remains pervasive in healthcare:
- Referrals from external providers
- Behavioral health records
- Outside lab results
- Authorizations from payers
That’s why Fax to PCC remains an essential workflow. But plain old fax machines and paper trails are far from efficient.
Fax to PCC: Modernized
Documo enables healthcare organizations to receive faxes digitally, then intelligently deliver them into the correct PCC workstreams. Rather than printing, scanning, and indexing a fax manually, Documo captures the document and routes it directly to the appropriate PointClickCare location or user.
This approach provides:
- Zero paper handling
- Consistent indexing
- Reduced turnaround time
- Secure and compliant delivery
Whether your organization still receives high volumes of faxes or only occasional transmissions, Fax to PCC eliminates friction and aligns legacy processes with modern digital workflows.
Secure Messaging: DSM to PCC
Direct Secure Messaging (DSM) is the standard for sending encrypted clinical information between providers. It’s required for many HIE (Health Information Exchange) workflows and enables secure communication of patient data across organizations.
However, integrating DSM with PCC has historically been difficult. Providers often receive DSM messages via a separate portal, then manually download attachments and upload them into PCC.
Documo changes this.
With Documo’s integration, inbound DSM messages and attachments can be automatically triaged, categorized, and routed into the PointClickCare platform. That means:
- Secure messages don’t sit in an inbox waiting for manual processing
- Attachments are quickly associated with the correct patient record
- Care teams have a single source of truth for critical patient data
By unifying DSM and PCC workflows, healthcare organizations can close communication gaps between referral sources, specialists, hospitals, and post-acute care facilities.
How Documo Powers Scan to Point Click Care Workflows
Documo’s approach to Scan to PCC, Fax to PCC, and DSM to PCC is built on three principles:
1. Accuracy Through Intelligent Capture
Documo goes beyond basic scanning. Our platform uses advanced OCR (Optical Character Recognition) and classification to understand document structure and extract metadata such as:
- Patient name
- Date of birth
- Document type
- Encounter date
Automatic indexing dramatically reduces manual touch points and minimizes data entry errors.
2. Seamless Integration with PointClickCare
Documo’s solution is listed on the PointClickCare Marketplace, meaning it has been vetted and optimized specifically for PCC workflows. Once connected, documents flow directly into your PCC environment without intermediate steps that create bottlenecks.
To learn more about the advantages of cloud-based healthcare solutions and why integration matters, check out our related post: “PointClickCare Cloud Benefits for Healthcare.”
3. Security and Compliance You Can Trust
Every document Documo processes—whether scanned, faxed, or received via DSM—is handled according to industry regulations, including HIPAA and HITECH. Our platform provides audit trails, encryption at rest and in transit, and user authentication controls to protect patient information.
Real-World Use Cases
Here are examples of how healthcare organizations use Documo to improve their PCC document workflows:
Case Study: Long-Term Care Facility
A multi-location long-term care provider was overwhelmed by paper referrals and external lab results. Staff spent hours each day scanning and uploading documents into PCC. After implementing Documo’s Scan to PCC and Fax to PCC workflows:
- Time spent processing documents dropped by 60%
- Document availability in PCC increased from hours to minutes
- Audit readiness improved dramatically
Clinical staff reported better visibility into care plans and fewer interruptions due to missing documentation.
Case Study: Home Health Agency
A home health agency struggled with inbound DSM communications from hospital partners. Each DSM message contained vital patient instructions or discharge summaries that needed to be added to the PCC record.
With Documo, DSM to PCC became fully automated. The result:
- Faster access to care instructions
- Reduced readmission risk
- Higher patient satisfaction scores
The Competitive Edge: Why Documo vs “ScantoPCC”
Search engines increasingly show solutions from a company called “ScantoPCC.” While both approaches aim to move paper into electronic workflows, Documo offers critical advantages:
1. One Platform for All Document Types
Documo doesn’t just scan—it integrates faxing, secure messaging (DSM), and advanced capture in one unified workflow.
2. PointClickCare Marketplace Certified
Documo’s solution is on the PCC Marketplace, ensuring tighter integration, better support, and ongoing platform compatibility.
3. Scalability for Growing Organizations
Whether you are handling dozens of documents a day or thousands, Documo scales with your needs—without sacrificing accuracy or security.
4. Future-Ready Architecture
Documo is built for the modern healthcare stack. Cloud-native, secure, and flexible—it works with your existing EHR, mobile capture tools, and clinical workflows.
Best Practices for Scan to PointClickCare Implementation
Successful Scan to PCC deployments share common implementation strategies:
- Standardize Document Naming and Indexing
Establish consistent metadata rules so documents are easy to find in PCC. - Train Staff on Capture and Verification
Even with automation, end-user adoption ensures quality and reduces exceptions. - Audit Regularly
Use Documo’s reports to track processing times, error rates, and compliance status. - Leverage Integration Points
Connect DSM and Fax workflows so no inbound document is left outside PCC.
Getting Started with Documo for PCC
Documo makes it easy to activate and manage Scan to PointClickCare, Fax to PCC, and DSM to PCC workflows:
- Seamlessly integrate with your PCC instance via the PointClickCare Marketplace
- Configure document capture and routing rules
- Maintain compliance with secure, auditable workflows
- Train your team with support from Documo’s experts
Conclusion
Healthcare organizations can no longer afford manual, siloed approaches to document management. Whether your goal is to streamline Scan to PointClick Care, automate Fax to PCC, or bring DSM to PCC into your core workflows, Documo offers a unified, secure, and scalable solution.
By reducing administrative burden and ensuring critical records are available in real time, Documo empowers care teams to focus on what matters most: delivering quality patient care.
