SRFax vs eFax vs Documo: Which Online Fax Service Should You Choose?
When it comes to cloud faxing, three names frequently come up: SRFax, eFax, and Documo. Each offers online fax capabilities, but how do they actually stack up when it comes to pricing, security, compliance, and real-world usability?
If you’re comparing SRFax vs eFax – or just looking for a better alternative – this guide breaks down all three options side by side.
SRFax is a Canadian-based cloud fax provider known for its focus on privacy, especially in regulated sectors like healthcare and legal. It offers HIPAA and PHIPA-compliant plans, along with basic API access and a no-frills interface. While it’s often recognized for affordability and security features, SRFax’s limited flexibility and support structure may not meet the demands of fast-growing teams or enterprise deployments.
Table of Contents
Pricing Overview
| Provider | Monthly Starting Price | Included Pages | HIPAA Compliance | Overages |
| SRFax | $11.45 (Basic Plus) or $12.60 (Healthcare Lite) | 200 | Yes (Healthcare Plans) | $0.08/page (Basic Plus), $0.05/page (Healthcare) |
| eFax | $18.99 (Plus Plan) | 170 send + 170 receive | Yes (Protect Plan) | $0.10/page |
| Documo | $25/month (Solo Plan, annual billing) or custom plans | 300 | Yes (default) | Scaled by plan |
Key Takeaway: SRFax offers the lowest general starting price, eFax has the highest base pricing, and Documo provides a scalable, transparent structure with compliance included in all plans.
HIPAA & Security
All three services claim HIPAA compliance, but how it’s delivered differs.
- SRFax: Offers PHIPA and HIPAA plans. Uses a Defense in Depth security strategy.
- eFax: HIPAA is gated behind their Protect Plan. Offers secure links instead of email delivery.
- Documo: HIPAA and PHIPA-compliant out of the box with no additional costs. Provides signed Business Associate Agreements (BAAs), audit logs, access controls, and end-to-end encryption.
Takeaway: Only Documo offers compliance without upsells or plan changes. Its infrastructure is designed from the ground up for secure, compliant faxing – ideal for healthcare, finance, and legal use cases.
Secure Fax Feature Comparison
| Feature | Documo | eFax | SRFax |
| HIPAA Compliance | Yes, included all plans | Yes – (Protect, Corporate Plans) | Yes – (Healthcare Plans) |
| Mobile App (HIPAA-Secure) | Yes – iOS app, HIPAA-compliant by default | Limited – iOS/Android app (HIPAA only on Protect/Corporate) | No – Web portal/mobile browser (no standalone app) |
| API Access | Yes – RESTful API, developer-friendly, scalable | Limited – XML & REST APIs (Corporate level) | Yes – Basic RESTful API, well-documented |
| eSignature Integration | Yes – Native Documo Signature + third-party integrations | Limited – Integrated via jSign (Protect, Corporate) | No – Native eSignature not available |
| Audit Trails | Yes – Real-time detailed audit logs | Limited – Available on higher-tier plans | Limited – Web portal + API log access |
| Broadcast Faxing | Yes – Included, with customizable lists + tracking | Yes – Real-time, detailed audit logs | Limited – Available (dedicated tool) |
Key Takeaways
- SRFax offers HIPAA in its healthcare plans but lacks a dedicated mobile app and features like eSignature integration and comprehensive audit trails.
- Documo offers comprehensive HIPAA compliance out of the box, including secure mobile apps, full audit trails, and native eSignature capabilities, making it ideal for healthcare and other regulated industries.
- eFax provides similar features, but full HIPAA compliance and advanced functionalities are gated behind higher-tier plans like eFax Protect and Corporate.
Broadcast Faxing
Documo: Fax plans include broadcast faxing with customizable distribution lists and real-time delivery reporting.
SRFax: Supports broadcast faxing with a dedicated tool.
eFax: Broadcast faxing is available on the Corporate plan.
Developer Support & API Integration
- SRFax: REST API with basic documentation.
- eFax: RESTful API
- Documo: API-first architecture. Offers clear RESTful documentation, scalable endpoints, and full developer support.
Takeaway: Documo is the best choice for teams who need deep integration into existing workflows or custom apps.
eSignatures and Digital Tools
- SRFax: No integrated eSignatures
- eFax: Offers built-in eSignature tools
- Documo: Native built-in signature tool and also integrates seamlessly with third-party eSignature platforms
Customer Perspectives
“The seamless and user-friendly interface makes sending and receiving faxes incredibly easy.” – Small Business Administrator via G2
“The integration with existing workflows is smooth, and the reliability of the service ensures faxes are sent without issues.” – IT Manager via G2
“The ability to access faxes from anywhere is a huge plus, making remote work much more efficient.” – Healthcare Operations Director via G2
“Nothing I can tell you about disliking this product.” – Healthcare IT Director via G2
Final Verdict
If you’re choosing between SRFax and eFax, you’re weighing a basic, affordable option against a legacy platform with gated features. But Documo represents a modern third option – one that gives you all the security and flexibility without the clunky experience or bloated pricing.
Documo delivers:
- Built-in HIPAA compliance
- Scalable, transparent pricing
- Enterprise-ready API support
- Friendly onboarding and support
Ready to Make the Switch?
Frequently Asked Questions
How does Documo ensure the security of my faxes?
Documo uses end-to-end encryption, automatic audit trails, and secure user authentication to protect your faxes. All transmissions are encrypted and HIPAA-compliant by default, making it an ideal solution for healthcare, finance, and legal teams.
Is Documo suitable for healthcare and HIPAA compliance?
Yes. Documo was built with compliance in mind. It includes signed BAAs, access controls, and a secure infrastructure that exceeds HIPAA standards, out of the box.
Does Documo integrate with other platforms?
Absolutely. Documo offers a RESTful Fax API that allows seamless integration with CRMs, EHRs, and other workflow systems. It’s developer-friendly and built for scale.
How does Documo pricing compare to other services?
Documo offers flexible, scalable pricing with no surprise fees or upsells for HIPAA compliance. Unlike other providers, security and compliance are included in all plans.
Is Documo intuitive for new users?
Yes. The platform is designed to be intuitive with a clean UI, mobile access, and a low learning curve. Teams can onboard quickly without technical training.
