Let’s talk about the part of healthcare operations no one wants to admit is broken: document intake.
Every day, critical documents flood into healthcare organizations—prior authorizations, referrals, lab results, discharge notes. And most of them land in a shared inbox, untagged, unstructured, and invisible to the rest of the system.
This isn’t a visibility issue. It’s a workflow design failure. Intake shouldn’t be a black hole where documents disappear; it should be a launchpad for faster, smarter care.
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What’s Actually Happening Today
Here’s what “intake” looks like at far too many healthcare organizations:
- A referral arrives by fax and lands in an Outlook inbox.
- Someone opens it, downloads the PDF, and renames the file.
- Maybe it’s forwarded or printed.
- Eventually, someone reads it and painstakingly retypes the information into the EHR.
This might be “fine” when you’re dealing with ten documents a day. But what happens when you scale? When you’re trying to meet strict SLAs? When patient lives hang in the balance?
“Good enough” intake isn’t good enough. It impacts patient care, delays treatment, and burns out your staff.
What Healthcare Intake Should Look Like
We built Documo to fix that. With intelligent document intake, every fax or inbound document can:
- Be automatically classified based on type (referral, prior auth, labs)
- Have critical data extracted and structured on arrival
- Be routed to the right team, queue, or downstream system
No more inbox diving. No more wondering where that referral went. No more costly delays.
Why Intake Is the Front Door to Patient Care
If your intake system is slow, your entire organization slows down. If documents go missing, care gets delayed. If routing is manual, the process breaks under pressure.
This isn’t just about operational efficiency. It’s about making sure no patient falls through the cracks because a document got lost in someone’s inbox.
You Don’t Need to Overhaul Your System—Just Modernize Intake
The good news? You don’t have to rip out your entire system. You just need to stop treating intake like an afterthought.
Documo’s cloud-native platform plugs into your existing workflows and automates intake at scale—turning what used to be a black hole into a launchpad for care coordination.
Let’s Talk
Ready to fix the black hole in your healthcare intake and reclaim your team’s time? Let’s connect and show you how intelligent document intake can transform your workflows.
