Introduction
When it comes to choosing online fax services, especially if you’re evaluating options like iFax, Documo emerges as the superior choice over iFax for businesses looking for a cost-effective, secure, and feature-rich solution. With competitive and transparent pricing, robust security measures, a user-friendly mobile app, and seamless integration with popular cloud storage services, Documo offers a well-rounded package that caters to the needs of businesses of all sizes.
Table of Contents
Service Overview: Online Fax Services
Who is Documo?
Documo leads in cloud fax and intelligent document processing. Supported by forward-thinking investors like Radian Capital and Arthur Ventures, Documo has revolutionized a legacy telecom market, serving thousands of customers with a specific focus on healthcare, health tech, and related document workflow.
Who is iFax?
iFax is roughly a 10 person company that sits inside of a group called Amplify Ventures that focuses on building all sorts of products, not just fax. iFax focuses on what their name says; fax. Their end market is horizontally focused across many industries.
Documo vs. iFax: Feature Breakdown
Comparing cloud fax solutions involves assessing their features, ideally through a free trial. Here’s a breakdown of how Documo and iFax stack up:
- Documo: Innovators in cloud fax and document automation, focused on Healthcare backed by thought leading investors.
- iFax: iFax is a fax/telecom-focused company that does not focus on any specific industry.
Let’s see how that shows up on a feature matrix:
What do customers say about Documo vs. iFax?
The good news is that nowadays, customers get to say what they feel about products on review sites. G2 Crowd is a great resource for that. When reviewing customer feedback, Documo had a total of 174 reviews, and iFax had 107.
Source: G2 Crowd, May 8th 2025
Documo at a Glance
Documo is a leading online fax service that stands as the better choice when compared to iFax. Here’s why Documo excels:
- Pricing: Documo has transparent pricing for small to large customers. No provider has a more scalable pricing model. The more you send the less you pay per fax. It is as simple as that.
- EHR Connectivity: Documo has a depth of integrations within the EHR space. If an EHR or system is not listed, just contact our product team. We want to hear from you!
- Implementation: Documo has a full Account Management team dedicated to your implementation.
- Mobile App: Documo’s user-friendly mobile app, available on both iOS and Android, is powerful and feature-rich. It enables you to send and receive faxes on the go, ensuring seamless connectivity.
- IDP: Documo has built a comprehensive intelligent document processing platform that can scale to millions of documents per customer because of the asynchronous AI architecture battle hardened by the most complex industries.
- Integration: Documo seamlessly integrates with popular cloud storage services like Google Drive and Dropbox, streamlining document management and collaboration.
- Security: Documo prioritizes data security, implementing robust encryption and secure storage. It is compliant with industry standards, including HIPAA, which is essential for sensitive data handling. According to the New York Times, “If you need to send HIPAA-compliant faxes, Documo is your best bet”.
- Customer Support: Documo offers responsive customer support via email and phone and does not charge extra for premier support. 100% of the support team is based in the US. Documo’s philosophy is that every customer matters. According to the New York Times:
“The live chat support is excellent. We contacted chat support several times during testing, and in every case the US-based live agents responded quickly and helpfully. Overall, the customer support experience was one of the best we’ve had, period.”
iFax at a Glance
While iFax is a reputable online faxing service, Documo offers several advantages:
- Pricing: iFax’s pricing structure looks like a low price per page but can become expensive, with costs adding up quickly as you use additional features like users, numbers, credits, team fees, reseller fees etc. In contrast, Documo provides cost-effective options with transparency on price.
- Customer Support? Want premium support, that will run you 18k per year from iFax? All of the customer support for iFax is based abroad in the Philippines. That means if you have PHI on a fax and there is an issue, someone internationally will be reviewing and looking at that PHI.
- IDP: iFax has some OCR and AI running on faxes, however, it is easy to see they have plugged in an off-the-shelf AI tool that is both expensive and inefficient.
- Mobile App: iFax provides a mobile app for on-the-go faxing. However, Documo’s mobile app offers a more user-friendly and feature-rich experience. Additionally, entering the recipient’s fax number is straightforward, making the process of sending faxes efficient.
- EHR Integration: iFax’s integration capabilities are limited because it blindly snaps fax into a few EHR’s without understanding the nuance of complex document workflows and rules required in the healthcare industry.
- Security: While iFax offers security features, 100% of Documo’s plans are HIPAA compliant. For iFax, you have to pay more for HIPAA coverage.
Why choose Documo over iFax
When you look at all the features, customer reviews and data in the market, you’ll see that there are four key advantages Documo has over eFax.
- Horizontal vs. Vertical Focus
Documo is a software-first company, dedicated to innovation and continuous feature development. In contrast, the majority of iFax’s customers are small fax-only users. While Documo pushes the healthcare industry forward with new features released daily, iFax—part of Amplify Ventures—is focused on a variety of product lines and a variety of horizontal industries. - Features That Solve Real Problems
Documo provides a seamless experience across cloud fax, e-signatures, EHR integrations, and intelligent document processing—designed to streamline workflows and reduce the inefficiencies of traditional faxing. iFax offers a range of features, but their core focus is on fax, just look at their name. - The Four Essential Fax Questions
Every cloud fax solution should be evaluated on four core principles. Documo outperforms iFax on all of them:- Is it reliable? Documo delivers the most dependable faxing service.
- Is it compliant? Every Documo plan is HIPAA-compliant by default.
- Is it secure? With bank-grade security, Documo safeguards sensitive data.
- Is it priced right? Documo offers the most scalable and transparent pricing in the market.
- API-First Approach with Exceptional Support
Documo is an API-first solution, making it the best choice for developers and product managers who need seamless integrations. Developers can immediately recognize a well-designed API—and we encourage you to test both. Just as important, try calling the support teams. Documo provides responsive, knowledgeable support you never have to pay extra for. iFax outsources all of their support to the Philippines.
Conclusion: Documo vs. iFax
Documo outshines iFax as the superior choice. Not just from the research above, but check out the New York Times research, they call Documo “The best online fax for sensitive documents.” Reach out directly to Documo, we would be happy to help answer any questions. We also have tons of resources like API documentation, white label pricing tools, and a free trial to test out our solution. We look forward to hearing from you!
