Introduction
Finding the right cloud fax solution can feel overwhelming. With so many providers on the market, it’s difficult to know which one truly meets your needs. Some solutions focus on modern software innovation, while others rely on legacy telecom infrastructure.
Before making a decision, it’s important to understand the key players in the space. Who are they? What do they offer? And most importantly, how do they align with your business goals? Let’s take a closer look at Documo and Etherfax to see how they compare.
Table of Contents
Who is Documo?
Documo leads the cloud fax and intelligent document processing industry. Supported by forward-thinking investors like Radian Capital and Arthur Ventures with billions in assets under management, Documo has revolutionized a legacy telecom market, serving thousands of customers.
Who is Etherfax?
Etherfax is a 28 person privately held fax business based out of New Jersey. Etherfax, as it states in their name, is very focused on the fax market. Their research and development efforts have been pointed toward inter network fax solutions (Secure Exchange Network) with other fax vendors.
Documo vs. Etherfax: Feature Breakdown
Comparing cloud fax solutions involves assessing their features, ideally through a free trial. Here’s a breakdown of how Documo and Etherfax stack up:
- Documo: Pioneers in cloud fax and document automation, backed by innovative investors.
- Etherfax: Fax centric and focused research and development.
Lets see how that shows up on a feature matrix:
What do customers say about Documo vs. Etherfax?
The good news is nowadays customers get to say what they feel about products on review sites. G2 Crowd is a great resource for that. When reviewing customer feedback, Documo had a total of 147 reviews and Etherfax had 1.
Source: G2 Crowd, March 28th 2025
4 Key Advantages of Documo Over Etherfax
When you look at all the features, customer reviews and data in the market. There are four key advantages Documo has over Etherfax.
The Cloud Fax Essentials
Every cloud fax solution should be evaluated on four core principles. Documo outperforms all of them. These are table stakes when evaluating a cloud fax solution:
Is it reliable?
Documo delivers the most dependable faxing service.Is it compliant?
Every Documo plan is HIPAA-compliant by default.Is it secure?
With bank-grade security, Documo safeguards sensitive data.Is it priced right?
Documo offers the most scalable and transparent pricing in the market.
Software vs. Telecom
Documo is a software-first company, dedicated to innovation and continuous feature development. In contrast, the majority of Etherfax’s revenue and investment comes from telecom and legacy fax services, shaping their focus. While Documo pushes the industry forward with new features released daily, Etherfax focuses on maintaining its telecom foundation.
Ease of Use and Customer Focus
Documo provides a seamless experience across cloud fax, e-signatures, EHR integrations, and intelligent document processing—designed to streamline workflows and reduce the inefficiencies of traditional faxing. Go test it out for yourself. Etherfax offers a range of features, but how easy is it to use? There’s a reason they do not offer a free trial and instead route prospects through a sales engineer or rep to see the platform.
API-First Approach with Exceptional Support
Documo is a modern API-first solution, making it the best choice for developers and product managers who need seamless integrations. Developers can immediately recognize a well-designed API—and we encourage you to test both. Just as important, try calling the support teams. Documo provides responsive, knowledgeable support, while Etherfax may leave you navigating telecom-style customer service.
How to evaluate a cloud fax service?
Reach out directly to Documo, we would be happy to help answer any questions. We also have tons of resources like API documentation, white label pricing tools, and a free trial to test out our solution. We look forward to hearing from you!
