Introduction
XMedius is among many cloud fax providers. Choosing the right cloud fax provider can be complex. Many vendors still rely on legacy architecture, while a new wave of modern platforms is reshaping the market. To help you navigate your options, we’re comparing Documo with XMedius—an OpenText-acquired platform originally known for on-premise deployments.
Table of Contents
Who is XMedius?
XMedius was a long-standing fax server provider offering on-premise and hybrid solutions. Acquired by OpenText in 2020, XMedius became part of a portfolio that includes multiple telecom-based fax services. While the platform now includes cloud offerings under the XM Fax name, much of its infrastructure remains tethered to legacy systems and traditional IT deployment cycles.
Who is Documo?
Documo is a mission-driven company focused on eliminating inefficiencies caused by outdated fax systems. Purpose-built for the modern enterprise, Documo offers cloud-native fax, e-signature, and intelligent document solutions. Backed by investors like Radian Capital and Arthur Ventures, Documo is trusted by thousands of organizations for secure, scalable faxing without the telecom baggage.
What Do Customers Say About Documo vs. XMedius?
Customer feedback tells the story. According to G2 (as of May 2025), Documo outperforms XMedius in every key category—ease of setup, administration, product direction, and support responsiveness.
Documo vs. XMedius: Feature Breakdown
4 Key Advantages of Documo Over XMedius
When you look at all the features, customer reviews, and data in the market. There are four key advantages Documo has over Etherfax.
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1. Software-First vs. Telecom Legacy
Documo is a pure-play SaaS platform built with a modern software stack. XMedius, like other OpenText fax brands, originates from a telecom-based legacy, with many features added through acquisition rather than native development.
Features That Solve Real Problems
Documo simplifies workflow with e-signatures, EHR integrations, and intelligent document processing—all under one roof. XMedius includes core faxing features, but lacks the extensibility modern enterprises need across their tech stack.
Answering the Four Essential Fax Questions
API-First Design with Strong Support
Documo is developer-first. All API endpoints are visible in the UI, with instant sandbox access. XMedius supports API use but has limited documentation and a slower support model—especially when routed through resellers or VARs.
What Is the Price of XMedius?
XMedius pricing varies significantly. Factors that affect cost include:- Volume of faxes
- Feature sets (e.g., compliance, SSO)
- Deployment type (on-premise, hybrid, or cloud)
- Channel (direct vs. VAR)
Documo Pricing
Documo offers clear, page-volume-based pricing that scales with usage. There are no hidden server or support costs, and every plan includes HIPAA compliance, real-time support, and full API access.
XMedius API compared to Documo API
XMedius offers APIs for integration, but users report inconsistent documentation and a dated developer experience. Documo’s API, in contrast, is RESTful, transparent, and natively integrated into the platform UI. Developers can launch test faxes within minutes.
Migration Considerations
Migrating from XMedius to Documo is often a leap forward. Organizations save internal resources, reduce infrastructure complexity, and gain access to modern features and automation capabilities. Documo supports white-glove migrations for customers moving from hybrid or on-premise deployments.
Conclusion
XMedius played a foundational role in enterprise faxing, but its limitations are increasingly evident in a cloud-first world. Documo offers a scalable, secure, and modern alternative for enterprises ready to leave legacy infrastructure behind.
