HelloFax has been folded into Dropbox and now operates as Dropbox Fax at fax.dropbox.com. The old hellofax.com address redirects there, and Dropbox confirms the rename directly: “Dropbox Fax was formerly known as HelloFax.” If you had a HelloFax account, it is a Dropbox Fax account now. The service still does what it did — send and receive faxes from a browser, with tight Dropbox integration — and it still does not publish a Business Associate Agreement, so it remains unsuitable for protected health information. For regulated document workflows you need a provider that signs a BAA; Documo’s HIPAA-compliant cloud fax includes one on every plan from $25/month.
Quick Answer: What Happened to HelloFax?
HelloFax was acquired by Dropbox and rebranded. The eSignature side of the original HelloSign/HelloFax family became Dropbox Sign; the fax side became Dropbox Fax. Nothing was shut down — the product persists under Dropbox’s brand, and hellofax.com issues a 301 redirect to fax.dropbox.com.
Practically, three things changed for users:
- The brand and URL. Support articles, billing, and login now sit under Dropbox.
- The integration story. HelloFax’s selling point was connecting to Dropbox and Google Drive. Under Dropbox, the Dropbox connection is native rather than an integration.
- The roadmap position. Fax is now a small feature inside a large file-storage company rather than the company’s product. That matters if you are betting a workflow on it.
Is Dropbox Fax HIPAA Compliant?
Dropbox Fax does not publish a Business Associate Agreement or a HIPAA compliance statement for the fax product. Its marketing states that “all transmissions are encrypted,” which is a security claim, not a compliance one.
HIPAA requires a signed BAA from any vendor that handles PHI on a covered entity’s behalf — see the HHS guidance on business associate contracts. Without one, sending patient records through the service puts the covered entity out of compliance, regardless of the encryption in place.
Note the distinction that trips people up here: Dropbox offers HIPAA-eligible configurations for some of its business products. That does not automatically extend to Dropbox Fax. Product-level BAA coverage has to be confirmed for the specific product you’re using.
Dropbox Fax, MyFax, and Documo Compared
| Dropbox Fax (formerly HelloFax) | MyFax | Documo | |
|---|---|---|---|
| Status | Active, rebranded from HelloFax | Active | Active |
| Starting price | Not published on product page | From $5/mo | $25/mo (Solo, annual) |
| Included pages | Not published | Varies by plan | 300/mo (Solo) |
| Overage | Not published | Varies by plan | $0.15/page (Solo) → $0.07 (Enterprise) |
| BAA / HIPAA | No BAA published | No BAA published | Yes — every plan |
| Encryption stated | “All transmissions encrypted” | Not published | TLS 1.2 in transit, AES-256 at rest |
| SOC 2 Type II | Not published for the fax product | Not published | Yes |
| Send by email | Yes | Yes | Yes |
| Receive faxes | Yes | Yes | Yes |
| eSignature | Via Dropbox Sign (separate product) | No | Yes |
| Cloud storage integration | Native Dropbox | Not published | Yes |
| API | Not published for fax | Not published | Yes — Business and up |
| Audit trail | Not published | Not published | Yes |
| Document classification / extraction | No | No | Yes |
| EHR integrations | No | No | Yes |
Sources: fax.dropbox.com, myfax.com, documo.com/pricing. Verified August 13, 2026. “Not published” means the vendor does not disclose it publicly, not that it is absent. Verify before purchasing.
Where Dropbox Fax is the Right Choice
If your team already lives in Dropbox, faxes a handful of non-regulated documents a month, and wants one fewer vendor, Dropbox Fax is a sensible default. The native storage integration is genuinely better than bolting a fax service onto Dropbox from outside, and consolidating billing under an existing vendor has real administrative value.
It also suits the original HelloFax use case — light, occasional business faxing with eSignature nearby — which is presumably why Dropbox kept it.
Where MyFax is the Right Choice
MyFax is the cheapest way to get a real inbound fax number with an email-based workflow, starting at $5/month. If you need send and receive, have no compliance obligations, and want minimum recurring cost, it’s hard to beat. Its gap is the same as Dropbox Fax’s: no published BAA.
Where Documo is Different
Two things, and only one of them is about fax.
Compliance is not a tier. The BAA, SOC 2 Type II certification, TLS 1.2 in transit, AES-256 at rest, and complete audit trails apply on every plan, including the $25/month Solo plan. This matters more than it sounds: several vendors gate the BAA behind a healthcare-specific plan, so it’s possible to be a paying customer and still not be covered for PHI.
Documo reads the document, not just moves it. Its intelligent document processing layer classifies each inbound document, extracts the fields, and routes structured data into a downstream system — typically an EHR. A referral packet arrives as a fax and lands as data on the right patient record instead of as a PDF someone has to open, read, and retype.
That is the real dividing line in this comparison. Dropbox Fax and MyFax are transmission tools, and they’re fine at it. If the pain is “documents arrive and then a person has to process them by hand,” no fax service addresses it — that’s a document processing problem. The ROI calculator sizes it against your own volume.
How do I move from HelloFax / Dropbox Fax to Documo?
Port your fax number so senders don’t need to change anything. Porting takes roughly 2–4 weeks depending on the losing carrier, and Documo runs both numbers in parallel through the cutover so nothing is missed. The BAA is executed at signup. Any faxes archived in Dropbox stay in Dropbox — Documo maintains its own audit trail from the switchover forward, so keep the historical archive for your retention period.
Start with a free trial, or contact sales to scope a port.
Frequently asked questions
Is HelloFax still available?
Not under that name. HelloFax is now Dropbox Fax at fax.dropbox.com, and hellofax.com redirects there. Dropbox states that “Dropbox Fax was formerly known as HelloFax.”
What happened to my HelloFax account?
HelloFax accounts became Dropbox Fax accounts as part of the rebrand. Billing and support now run through Dropbox.
Is Dropbox Fax HIPAA compliant?
Dropbox Fax does not publish a Business Associate Agreement for the fax product. Without a signed BAA, it should not be used for protected health information — encryption alone does not satisfy HIPAA.
Is HelloFax the same as Dropbox Sign?
No. They come from the same product family but are different services. Dropbox Sign is eSignature (formerly HelloSign); Dropbox Fax is faxing (formerly HelloFax).
What is the best HelloFax alternative for healthcare?
A platform that signs a BAA. Documo includes one on every plan from $25/month with SOC 2 Type II certification and full audit trails. Documo also publishes AES-256 encryption at rest validated to NIST FIPS 140-2 and TLS 1.2 minimum in transit — encryption specifics neither Dropbox Fax nor MyFax publishes.
Does MyFax support sending faxes by email?
Yes — email [faxnumber]@send.myfax.com, and inbound faxes arrive in your email inbox.
How much does Dropbox Fax cost?
Dropbox does not publish fax pricing on the product page; it directs users to a plans page. Verify current pricing directly with Dropbox before purchasing.
Is Documo HIPAA compliant?
Yes — a Business Associate Agreement on every plan, SOC 2 Type II certified, TLS 1.2 in transit, AES-256 at rest, and complete audit trails.
Can I keep my fax number if I switch?
Yes. Number porting typically takes 2–4 weeks, and both numbers run in parallel during the transition.
Bottom line
Dropbox Fax if you’re already a Dropbox shop, fax occasionally, and handle nothing regulated.
MyFax if you want the cheapest real fax number with an email workflow and have no compliance requirements.
Documo if the documents are regulated, if you need an audit trail you can produce during an audit, or if the actual bottleneck is the manual work that starts after the fax arrives.
HIPAA-compliant cloud fax · Start a free trial · See pricing · Security and compliance
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Documo publishes this comparison and sells a competing product. Every competitor claim below links to that vendor’s own page so you can verify it. Verified August 13, 2026.
