Introduction
MetroFax has been around for a while in the online fax world, but is it still the right choice in 2025? As compliance needs, integrations, and remote work trends evolve, businesses are reevaluating their fax solutions. In this review, we compare MetroFax to alternatives built specifically for secure, modern faxing.
Table of Contents
What Is MetroFax?
MetroFax is a legacy online fax service offering email-to-fax functionality and mobile access. It supports basic business faxing needs and has been a go-to for many small businesses and mid-size teams.
But with limited compliance features and no robust API, MetroFax may not meet the needs of today’s data-sensitive industries like healthcare or finance.
MetroFax vs Documo: Feature Comparison
Why Businesses Choose Documo Over MetroFax
Documo is a cloud fax platform built for industries that need reliability, security, and compliance from day one. Healthcare, legal, and financial organizations rely on Documo to meet strict security requirements while streamlining fax workflows.
- HIPAA and SOC 2 compliant by default
- Includes BAAs at no extra charge
- Full-featured API and custom integrations
- Detailed audit trails and user access logs
What Do Customers Say About MetroFax
Some users note that MetroFax is easy to use and affordable for basic needs, but others mention difficulty with account cancellation and limitations in support. For companies looking to grow or needing compliance, these trade-offs can quickly become deal-breakers.
Final Verdict
MetroFax may still work for casual or low-volume faxing, but it lacks the transparency, compliance, and enterprise features needed in 2025. Documo is the clear choice for teams who want to fax securely, integrate flexibly, and scale with confidence.
Learn More
Still comparing options? Visit the official HIPAA Security Rule overview at [HHS.gov]
Frequently Asked Questions
Is MetroFax HIPAA compliant?
No. MetroFax does not advertise HIPAA compliance or offer signed BAAs.
Does MetroFax offer an API?
No. MetroFax does not offer a developer API for custom fax integrations.
Is there a better alternative to MetroFax?
Yes. Documo is a modern, secure alternative designed for HIPAA compliance and enterprise-scale faxing.
