Introduction
Finding the right cloud fax solution can be a challenge. With so many vendors in the market, it’s tough to know which one fits your needs. Some offerings are built with modern software in mind, while others are tied to legacy infrastructure.
Before choosing a partner, it helps to understand the players. Who are they? What do they offer? And how well do they support what your organization is trying to achieve? Let’s take a closer look at Documo and OpenText RightFax to see how they compare.
Table of Contents
- Who is RightFax?
- Who is Documo?
- What do customers say about Documo vs. OpenText RightFax?
- Documo vs. OpenText RightFax: Feature Breakdown
- 4 Key Advantages of Documo Over OpenText RightFax
- What is the Price of RightFax?
- RightFax API vs. Documo API
- Server Migration Considerations for On-Premise Systems
- Conclusion
Who is RightFax?
RightFax is a legacy on-premise fax server that is operated by the public company OpenText (NASDAQ: OTEX). RightFax was acquired by OpenText in 2008 and has since had little technical investment in innovation as it remains an on-premise solution. RightFax joins a rollup of fax services held by OpenText, including products like Fax Guys, Xmedius. Acquiring many similar companies is a common way that public companies grow their top line while focusing on cost synergies to improve the bottom line of both businesses.
Who is Documo?
Documo is a mission-driven organization focused on eliminating the administrative burden caused by legacy cloud fax providers. Documo leads in cloud fax and intelligent document processing. Supported by forward-thinking investors like Radian Capital and Arthur Ventures, Documo has revolutionized a legacy telecom market, serving thousands of customers.
What do customers say about Documo vs. OpenText RightFax?
The good news is that nowadays, customers get to say what they feel about products on review sites. G2 Crowd is a great resource for that. When reviewing customer feedback, Documo had a total of 147 reviews, and its legacy counterpart had 24.
Source: G2 Crowd, April 16th 2025
Documo vs. OpenText RightFax: Feature Breakdown
Comparing cloud fax solutions involves assessing their features, ideally through a free trial. Here’s a breakdown of how Documo and eFax stack up:
- Documo: Pioneers in cloud fax and document automation, backed by innovative investors.
- RightFax: Part of OpenText, offering a range of telecom services under a public corporation.
Let’s see how that shows up on a feature matrix:
4 Key Advantages of Documo Over OpenText RightFax
When you look at the features, customer experience, and overall value, there are four clear advantages Documo has over OpenText RightFax.
#1. Software vs. Telecom
Documo is a software-first company, dedicated to innovation and continuous feature development. In contrast, the majority of OpenText RightFax’s revenue comes from telecom and legacy fax services, shaping their focus. While Documo pushes the industry forward with new features released daily, the other platform, part of OpenText Cloud, focuses on maintaining its telecom foundation. Additionally, OpenText owns multiple fax brands like Fax Guys and Xmedius, reflecting a public company strategy centered on acquisitions rather than true innovation.
#2 Features That Solve Real Problems
Documo provides a seamless experience across cloud fax, e-signatures, EHR integrations, and intelligent document processing – designed to streamline workflows and reduce the inefficiencies of traditional faxing. OpenText RightFax offers a range of features, but many were acquired through acquisitions and later retrofitted. This approach prioritizes revenue expansion over improving the customer experience.
#3 The Four Essential Fax Questions
Every cloud fax solution should be evaluated on four core principles. Documo outperforms its on-premise counterpart on all of them:
Is it reliable?
Documo delivers the most dependable faxing service.Is it compliant?
Every Documo plan is HIPAA-compliant by default.Is it secure?
With bank-grade security, Documo safeguards sensitive data.Is it priced right?
Documo offers the most scalable and transparent pricing in the market.
#4 API-First Approach with Exceptional Support
Documo is an API-first solution, making it the best choice for developers and product managers who need seamless integrations. Developers can immediately recognize a well-designed API, and we encourage you to test both. Just as important, try calling the support teams. Documo provides responsive, knowledgeable support, while OpenText RightFax’s API service may leave you navigating telecom-style customer service.
What is the Price of RightFax?
RightFax Price:
RightFax pricing is complicated and really depends on four variables.
- Fax Volume: The number of faxes sent and received significantly impacts the cost.
- Features and Integrations: RightFax offers a wide range of features and integrations, some of which may come at an additional cost.
- Vendor-Specific Pricing: The vast majority of sales on RightFax come through Value Added Resellers (VARs). So the question is, do you want to work with the OEM or the VAR? Pricing can vary between vendors, so it’s important to compare quotes.
- Opportunity cost: This is the biggest consideration. You will need dedicated IT resources to manage the server, update the server if newer versions come out, and integrate it into your overall environment. The challenge is that these internal IT demands are often underestimated when evaluating the total cost of ownership.
Documo Price
Documo pricing is easy and straightforward. The biggest consideration is volume of pages. The more pages, the lower the price per page. It is that simple.
Unlike legacy fax systems, Documo doesn’t require server maintenance, IT support, or reseller middlemen – so there are no hidden costs. Pricing scales cleanly with usage, and everything is transparent upfront.
For teams comparing RightFax cost with Documo, the difference in clarity alone is a deciding factor.
RightFax API vs. Documo API
One of the first things to think about with RightFax API is what version you are on. Since RightFax is an on-premise server, there are a bunch of outdated APIs, SDKs, and services that may or may not be available anymore. For example, if you want to do COM API, that is not supported past version 16.6.
Documo, on the other hand, has easy API documentation here. Their API services are modern, easy to understand, and you can get in touch with someone in a matter of minutes when you need it. Beyond that, since Documo was built API first, you can see all of the endpoints displayed in the UI by signing up for a free trial here.
RightFax Server Migration Considerations
Moving from on-premise solutions to the cloud is always a difficult thing to consider. However, hospital systems and providers have so many more priorities to support than the management of an on-premise fax server. That is why Documo has specialized in the migration of OpenText RightFax. Check out some considerations here when thinking about migration. More importantly, if you want to develop on the RightFax API, you will be talking to a solutions consultant or you will need to work through a systems integrator.
Conclusion: Documo vs. OpenText RightFax
In conclusion, Documo emerges as a software-first, innovative cloud fax solution focused on modern features, seamless integrations, and exceptional customer support. It excels in reliability, compliance (HIPAA), security, and transparent pricing. Documo’s API-first approach and developer-friendly documentation contrast sharply with RightFax’s legacy telecom focus, on-premise server requirements, and potentially outdated APIs. Customer reviews on G2 also favor Documo, highlighting its ease of use, setup, administration, and quality of support. For organizations seeking a forward-thinking, reliable, and feature-rich fax solution, Documo presents a compelling alternative to legacy on-premise fax options.
Here’s a summary table:
