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# Documo: Eliminating the Administrative Burden in Healthcare Created by Cloud Fax

## Sitemaps
[XML Sitemap](https://www.documo.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Resources
- [What HIPAA Non-Compliance Actually Costs Healthcare Organizations in 2026](https://www.documo.com/blog/what-hipaa-non-compliance-actually-costs-healthcare-organizations-in-2026/): There is a version of the HIPAA compliance conversation that has been happening in healthcare boardrooms and finance committees for twenty years. It goes like this: compliance is a regulatory obligation managed by legal and IT, enforced through audits and corrective action plans, and measured by whether the organization has been fined. The fine schedule is understood. The risk is priced in. The function is staffed accordingly.
- [HIPAA-Compliant Fax Checklist: 30 Requirements Every Healthcare Team Needs to Meet](https://www.documo.com/blog/hipaa-compliant-fax-checklist-30-requirements-every-healthcare-team-needs-to-meet/): Fax remains the dominant method for exchanging clinical documents in healthcare. Referrals, lab results, prior authorizations, discharge summaries, and consent forms still travel by fax in the majority of healthcare organizations — and HIPAA still governs every one of those transmissions.
- [Cloud Fax vs. Fax Server for Healthcare: Security, Cost, Compliance, and Workflow Comparison (2026)](https://www.documo.com/blog/cloud-fax-vs-fax-server-for-healthcare/): Fax never left healthcare. Despite decades of predictions that it would be replaced by secure messaging platforms, patient portals, and direct EHR-to-EHR integrations, the majority of healthcare organizations — from large hospital systems to independent specialty practices — still rely on fax as their primary method for exchanging clinical documents.
- [Why Faxes Fail: The 10 Most Common Causes (and Fixes) in Healthcare](https://www.documo.com/blog/10-most-common-reasons-faxes-fail-in-healthcare/): A failed fax in healthcare is rarely just a delivery problem. It is a delayed referral, a stalled prior authorization, a lab result that never reached the ordering provider. Eighty-eight percent of healthcare practitioners say fax-related delays affect patient care, according to Documo's 2025 Stuck in the Fax Lane survey — and the underlying causes of those delays are, surprisingly, well understood. There are roughly ten of them, and once you know what to look for, the fix usually takes minutes rather than hours.
- [Your IDP Is Only As Good As the Fax Infrastructure Beneath It](https://www.documo.com/blog/your-idp-is-only-as-good-as-the-fax-infrastructure-beneath-it/): Healthcare organizations are losing referrals, drowning in prior authorization paperwork, and watching claims get denied for missing attachments. Intelligent Document Processing — the use of AI to automatically read, classify, extract, and route inbound documents — has emerged as the answer. Vendors are multiplying. Budgets are being allocated. Implementations are underway.
- [Inbound Fax Automation for Healthcare: The Complete Guide](https://www.documo.com/blog/complete-guide-to-inbound-fax-automation-for-healthcare/): Key takeaways
- [Build vs. Buy IDP: Why Healthtech Product Teams Should Buy Document Processing](https://www.documo.com/blog/build-vs-buy-idp/): For most healthtech product teams, buying intelligent document processing is a better use of engineering capacity than building it. The case is straightforward once the underlying numbers are visible, and the goal of this post is to make those numbers visible — so the decision takes hours rather than quarters.
- [How Intelligent Document Processing Streamlines Prior Authorization Workflows](https://www.documo.com/blog/how-intelligent-document-processing-streamlines-prior-authorization-workflows/): Quick take: Prior authorization is one of the most document-heavy workflows in healthcare — referrals come in, payer policies get consulted, requests go out, denials and appeals move back and forth. Most of the staff time spent on PA isn't decision-making; it's finding, reading, and re-typing documents. That's where Intelligent Document Processing (IDP) makes a measurable difference, often more than practices expect when they first evaluate it.
- [EHR-Native IDP vs Documo IDP: Why a Purpose-Built Platform Wins in 2026](https://www.documo.com/blog/why-a-purpose-built-idp-platform-wins/): Quick answer: EHR-native IDP only acts on documents that are already inside the chart, which means it never solves the real bottleneck — the manual work of getting unstructured faxes, referrals, and PDFs into the EHR in the first place. Documo IDP processes documents before they reach the chart, classifies 20+ healthcare document types out of the box, and has been shown to cut document turnaround times by 50%+. For any healthcare organization handling meaningful inbound document volume, EHR-native IDP is structurally the wrong layer for the job.
- [Agentic AI for Referral Intake: How Specialty Practices Are Eliminating the Manual Bottleneck](https://www.documo.com/blog/agentic-ai-for-referral-intake/): Referral intake is one of the most operationally consequential workflows in any specialty practice. It determines how quickly new patients move into care, how reliably specialty schedules fill, and how much administrative capacity gets absorbed by manual document handling rather than the work that actually drives revenue and patient outcomes. For most practices, it's also one of the most stubbornly manual processes in the building — fax-driven, document-heavy, and dependent on staff to read, classify, match, and route every inbound referral by hand.
- [How to evaluate healthcare document integration: a buyer’s guide](https://www.documo.com/blog/how-to-evaluate-healthcare-document-integrations/): Healthcare practices evaluating document processing vendors typically discover, somewhere mid-evaluation, that the word "integration" means very different things to different vendors. Two systems can both claim to "integrate with PointClickCare" and deliver completely different results. One arrives in the EHR ready for staff to handle manually. The other arrives already classified, matched to the right patient, and routed to the correct workflow. Both vendors checked the integration box during the demo. Only one delivered the operational result the practice was buying.
- [What Is Agentic AI? And Why It Matters to the People Behind Healthcare Work](https://www.documo.com/blog/what-is-agentic-ai-healthcare/): Agentic AI is artificial intelligence that takes autonomous, multi-step action within defined boundaries — observing information, interpreting it, deciding, and carrying work forward until a human is genuinely needed. In healthcare operations, it replaces interrupted document handoffs with continuous intelligent flow, changing not just the speed of work but its structure, and returning intake coordinators, operations teams, lab staff, and physicians to the work they actually trained for.
- [OCR in Healthcare Is Dead](https://www.documo.com/blog/ocr-in-healthcare-is-dead/): There. I said it.
- [Why Healthcare Faxes Keep Landing in the Wrong Chart – And What It Costs](https://www.documo.com/blog/why-healthcare-faxes-keep-landing-in-the-wrong-chart-and-what-it-costs/): Every healthcare administrator knows the feeling. A phone call comes in from a frustrated provider asking why their referral never made it to the right place. Someone on the team digs through the queue, checks the system, and eventually finds it: a fax sitting in the wrong patient's chart, or worse, routed to the wrong department entirely. An apology is made, the document gets re-sent, and everyone moves on.
- [Stop Treating Physician Burnout – Start Fixing the System Behind It](https://www.documo.com/blog/stop-treating-physician-burnout-start-fixing-the-system-behind-it/): Physician burnout has become one of the most widely discussed issues in healthcare, yet despite years of attention, the problem continues to grow. Organizations have invested in wellness programs, resilience training, and staffing adjustments, all with the goal of supporting physicians in increasingly demanding environments.
- [How the Documo and ModMed Integration Helps Healthcare Practices Work More Efficiently](https://www.documo.com/blog/how-the-documo-and-modmed-integration-helps-healthcare-practices-work-more-efficiently/): Running a healthcare practice today involves far more than delivering excellent clinical care. Behind every patient visit is a constant flow of information that must move smoothly between providers, specialists, administrative teams, and systems. Referrals need to be received and reviewed, patient records must be shared across organizations, and documentation has to reach the right place before care can even begin.
- [10 Signs Administrative Burnout Is Quietly Taking Over Healthcare Organizations](https://www.documo.com/blog/10-signs-administrative-burnout-is-taking-over-healthcare-organizations/): Administrative burnout is rarely dramatic or obvious at first. Instead, it creeps in slowly, showing up in subtle ways that organizations sometimes overlook until the impact becomes impossible to ignore.
- [Documo Integrates with PointClickCare to Streamline Document Driven Workflows Across the Healthcare Landscape](https://www.documo.com/blog/documo-integrates-with-pointclickcare/): Documo, a healthcare focused platform for compliant document exchange and workflow automation, announced its participation in PointClickCare’s Marketplace. The integration is designed to help healthcare organizations address the operational burden created by fax-based communication by transforming incoming documents into usable, structured data within PointClickCare workflows.
- [Why Do People Still Use Fax?](https://www.documo.com/blog/why-do-people-still-use-fax/): So why do people still use fax?
- [Why AI Matters More in Regulated Industries](https://www.documo.com/blog/why-ai-matters-more-in-regulated-industries/): Regulated industries have always walked a tightrope between innovation and risk. Healthcare organizations manage patient lives and protect health information. Financial institutions safeguard trillions of dollars and sensitive customer data. Government agencies must ensure transparency, accountability, and continuity of service. In each case, mistakes are costly -not just financially, but legally and reputationally.
- [The 6 Most Reliable HIPAA-Compliant Fax Solutions for SMB Healthcare Organizations in 2026](https://www.documo.com/blog/best-hipaa-compliant-fax-healthcare/): The most reliable HIPAA-compliant fax software for small and medium healthcare organizations is no longer just about transmission — it's about combining secure cloud fax with intelligent document processing (IDP) so inbound referrals, lab results, and prior authorizations move from arrival to action without manual triage. In 2026, Documo leads this category for SMB healthcare by combining HIPAA-compliant cloud fax, agentic IDP, and direct EHR integrations in a single platform, with six additional vendors covering narrower use cases below.
- [Scan to Point Click Care: The Complete Guide to Streamlined Healthcare Document Workflow](https://www.documo.com/blog/the-complete-guide-to-streamlined-healthcare-document-workflow/): In this post, we’ll explore why Scan to Point Click Care, Fax to PCC, and DSM (Direct Secure Message) to PCC workflows are crucial for healthcare operations. We’ll explain how Documo’s integration with the PointClickCare Marketplace helps organizations modernize document capture and secure routing, improve accuracy, and reduce administrative burden.
- [Top 5 Technology Challenges in Healthcare Document Workflows – and How AI Solves Them](https://www.documo.com/blog/top-5-technology-challenges-in-healthcare-document-workflows-and-how-ai-solves-them/): Despite the widespread adoption of EHRs, cloud platforms, and telehealth solutions, fax machines, paper documents, and PDF attachments continue to dominate healthcare workflows. For health tech leaders, these legacy processes are more than just frustrating - they are technology blockers, creating silos, slowing innovation, and complicating integration.
- [$50 Billion for Rural Health: Why Document Workflows Are Critical to Transformation](https://www.documo.com/blog/50-billion-for-rural-health-why-document-workflows-are-critical-to-transformation/): The Centers for Medicare & Medicaid Services (CMS) recently announced a historic investment in rural healthcare: $50 billion in awards to all 50 states through the Rural Health Transformation Program (RHTP) (CMS, 2025). This represents one of the largest federal commitments to rural health infrastructure, workforce, and care delivery modernization in decades.
- [8 Ways AI Is Transforming Healthcare Document Workflows](https://www.documo.com/blog/8-ways-ai-is-transforming-healthcare-document-workflows/): In healthcare, fax machines, stacks of paper, and PDF attachments aren’t relics-they’re daily reality. Despite modern electronic health records (EHRs), manual document workflows still dominate in many hospitals and clinics. Staff spend hours sorting faxes, scanning PDFs, entering data, and chasing approvals. These processes are slow, error-prone, and create hidden bottlenecks that ripple across departments.
- [Fax Over the Internet: The Future of Reliable, Automated Healthcare Document Delivery](https://www.documo.com/blog/why-fax-is-far-from-obsolete-in-modern-healthcare/): Fax has been a cornerstone of healthcare communication for nearly two centuries. Hospitals, clinics, and insurance providers continue to rely on fax for transmitting lab results, referrals, authorizations, and discharge summaries. Despite perceptions that fax is “outdated,” it remains a critical channel for secure, verifiable communication.
- [The Invisible Costs of Skipping Intelligent Document Processing in Healthcare](https://www.documo.com/blog/the-invisible-costs-of-skipping-intelligent-document-processing-in-healthcare/): Healthcare organizations often focus on visible inefficiencies: delayed lab results, lost authorizations, misfiled referrals. But the real bottlenecks hide in the background - manual handoffs, misrouted faxes, repetitive data entry, and disconnected workflows. These “invisible costs” quietly drain time, increase errors, frustrate staff, and slow patient care.
- [Season’s Greetings from Your Workflows: Keeping Healthcare Moving During the Holidays](https://www.documo.com/blog/keeping-healthcare-moving-during-the-holidays/): The holiday season brings joy, family, and reflection - but in healthcare, it also brings unique operational challenges. Staffing is reduced, patient volumes fluctuate, and critical communications don’t pause just because offices are closed.
- [The Future of Secure Fax in Healthcare: Compliance, Automation, and Efficiency](https://www.documo.com/blog/the-future-of-secure-fax-in-healthcare/): Healthcare communication is under pressure. Patient data, lab results, insurance authorizations, referrals, and clinical documentation all flow through multiple channels every day. Fax remains a cornerstone of these communications because it ensures compliance, is legally recognized, and is widely used across providers, payers, and labs.
- [Fax API Integration: Modernizing Healthcare Document Workflows for Speed, Compliance, and Accuracy](https://www.documo.com/blog/fax-api-integration/): Healthcare organizations still rely heavily on fax - and for good reason. It’s legally compliant, widely accepted, and provides a trusted method for exchanging sensitive patient information across providers, payers, and labs. But fax in its traditional form comes with a high cost: manual handling, delayed processing, errors, and frustrated staff.
- [The Complete Guide to Online Fax Services: How Modern Faxing Works in 2025](https://www.documo.com/blog/the-complete-guide-to-online-fax-services-2026/): Despite how fast digital communication has evolved, faxing hasn’t disappeared - it has transformed. What used to require a physical machine, a phone line, and a lot of patience now happens entirely in the cloud. This shift has made online fax services one of the fastest-growing categories in digital workflow automation.
- [IDP Versus OCR: How Two Essential Technologies Power Modern Healthcare Document Workflows](https://www.documo.com/blog/idp-versus-ocr-how-two-essential-technologies-power-modern-healthcare-document-workflows/): Healthcare Runs on Documents - and the Technology Behind Them Matters
- [Giving Thanks for Time: How Automation Lets Healthcare Teams Focus on What Matters](https://www.documo.com/blog/giving-thanks-for-time-how-automation-lets-healthcare-teams-focus-on-what-matters/): November is a time for reflection, gratitude, and recognizing the things that truly matter. In healthcare, we often express gratitude for patients, colleagues, and life-saving work - but there’s one thing we rarely pause to appreciate: time.
- [How Much Time Could You Save with Intelligent Document Processing?](https://www.documo.com/blog/how-much-time-could-you-save-with-intelligent-document-processing/): In healthcare, time isn’t just money - it’s momentum.
- [Compliance Without Compromise: How Healthcare Can Move Faster and Stay Secure](https://www.documo.com/blog/compliance-without-compromise-how-healthcare-can-move-faster-and-stay-secure/): In healthcare, compliance isn’t optional — it’s the foundation. Yet too often, it feels like a roadblock. Security reviews. Policy audits. Redundant checks. Each step is designed to prevent mistakes, protect patients, and avoid fines. But collectively, they slow teams down, inflate costs, and create friction that distracts staff from patient care.
- [Intelligent Document Processing: How Healthcare Teams Are Automating Manual Workflows and Boosting Accuracy](https://www.documo.com/blog/how-healthcare-teams-are-automating-manual-workflows-and-boosting-accuracy/): In healthcare, every workflow is a document workflow. Referrals. Lab results. Prior authorizations. Patient intake forms.
- [What Happens to a Fax After You Hit Send: Transforming Healthcare Workflows with IDP](https://www.documo.com/blog/what-happens-to-a-fax-after-you-hit-send-transforming-healthcare-workflows-with-idp/): Introduction: The Invisible Journey of Every Fax
- [The Ultimate Intelligent Document Processing (IDP) Buyer’s Guide: 7 Key Considerations](https://www.documo.com/blog/the-ultimate-intelligent-document-processing-buyers-guide/): Intelligent Document Processing (IDP) is revolutionizing how organizations handle documents, automate workflows, and extract actionable data. But not all IDP platforms are created equal. This guide outlines seven essential factors to help you select the right IDP solution for your organization.
- [How to Reduce Fax Delays That Impact Patient Care](https://www.documo.com/blog/how-to-reduce-fax-delays-that-impact-patient-care/): According to our 2025 survey “Stuck in the Fax Lane,” 88% of healthcare professionals say fax-related delays impact patient care. That’s not just a statistic - it’s missed lab results, delayed referrals, and frustrated staff.
- [The Secret Life of a Healthcare Fax (And How AI Is Saving It)](https://www.documo.com/blog/the-secret-life-of-a-healthcare-fax-and-how-ai-is-saving-it/): In healthcare, every document-referrals, lab results, insurance authorizations, and patient consents-carries critical information that impacts real lives. Yet the way these documents move through hospitals is often slow, error-prone, and labor-intensive. Misrouted forms, delays, and compliance risks quietly drain time, money, and staff energy every day.
- [Documo at HLTH 2025: Reimagining Healthcare Communication with AI](https://www.documo.com/blog/documo-at-hlth-2025/): Healthcare is changing faster than ever. Providers are under pressure to do more with less, payers are seeking efficiency, and patients expect speed, accuracy, and seamless experiences. Yet despite massive investment in digital transformation, one thing remains surprisingly persistent: fax.
- [One Health Day: Why Faster Information Saves Lives](https://www.documo.com/blog/one-health-day/): Every October 7, the global health community observes One Health Day - a reminder that human health is deeply connected to the world around us. Outbreaks, environmental changes, and public health threats do not respect institutional boundaries. They move fast, cross systems, and demand coordinated action.
- [Day in the Life of a Faxed Referral: How Healthcare Gets Stuck – and How to Fix It](https://www.documo.com/blog/day-in-the-life-of-a-faxed-referral/): In healthcare, even a simple patient referral can feel like a marathon. Behind the scenes, countless staff, systems, and processes must work together - but too often, the oldest tool in the hospital’s toolkit slows everything down: fax.
- [What Reports Don’t Tell You About Fax in Healthcare – Insights from Reddit](https://www.documo.com/blog/what-reports-dont-tell-you-about-fax-in-healthcare-insights-from-reddit/): Scroll through Reddit, and you’ll find threads where healthcare IT staff, administrators, and even clinicians vent about the daily absurdities of their work. The posts are often humorous, sometimes exasperated, but always revealing: they highlight real frustrations, long hours, and systems that don’t keep up with the demands of modern healthcare.
- [The Benefits of Audit Trails in Healthcare Document Systems](https://www.documo.com/blog/the-benefits-of-audit-trails-in-healthcare-document-systems/): In healthcare, trust is everything. Patients trust providers with their most sensitive information. Regulators trust organizations to keep that information safe. And providers trust their systems to move data securely, accurately, and on time.
- [How Secure Document Automation Reduces Risk in Patient Care](https://www.documo.com/blog/how-secure-document-automation-reduces-risk-in-patient-care/): Every September, the World Health Organization calls attention to World Patient Safety Day. It’s a global reminder that protecting patients requires more than safe surgeries and accurate prescriptions. True safety starts with the systems that support care. And in today’s healthcare environment, those systems are often strained by outdated, manual document workflows.
- [Fax vs. Email: Which Is More Secure for PHI?](https://www.documo.com/blog/fax-vs-email-which-is-more-secure-for-phi/): When healthcare organizations weigh email vs. fax, the instinct is to choose email. It’s fast, universal, and easy. But speed without security is a recipe for HIPAA violations. Fax has long been considered a safer alternative - but only when it’s handled the right way.
- [How Long Does a Fax Take to Send? (And How to Make It Faster)](https://www.documo.com/blog/how-long-does-a-fax-take-to-send-and-how-to-make-it-faster/): Anyone who’s worked in a hospital or billing office knows the feeling: you’re waiting on a critical prior authorization, a referral packet, or claims documentation, and the fax is still “in progress.” What seems like a small delay in transmission can snowball into longer wait times, delayed treatments, and lost revenue.The reality is, how long a fax takes depends on the type of system you use. Analog fax machines are inherently slow. Cloud fax moves at digital speed. Let’s break it down.
- [How to Fax Without a Fax Machine](https://www.documo.com/blog/how-to-fax-without-a-fax-machine/): In healthcare, every workflow conversation eventually hits a wall: “Well, we still need to fax it.” Claims, referrals, prior authorizations, lab results - all of it moves across fax networks every single day. The surprising part? Most offices no longer want to own or maintain the machine that makes it possible.

## Pages
- [From Fax Burden to Intelligent Intake](https://www.documo.com/from-fax-burden-to-intelligent-intake/)
- [Data Processing Agreement (US)](https://www.documo.com/dpa-us/)
- [Print-to-Fax for Healthcare | Fax Securely from Any Computer](https://www.documo.com/print-to-fax/)
- [Fax-to-Email for Healthcare | Secure Cloud-Based Faxing](https://www.documo.com/fax-to-email/)
- [Intelligent Document Processing ROI Calculator | Time Savings with AI](https://www.documo.com/idp-roi-calculator/)
- [AI-Powered Intelligent Document Processing for Healthcare Workflows](https://www.documo.com/intelligent-document-processing/)
- [From Invention to Innovation: Reimagining Fax in the Age of AI](https://www.documo.com/reimagining-fax-in-the-age-of-ai/)
- [HLTH 2025](https://www.documo.com/hlth-2025/)
- [Stuck in the fax lane](https://www.documo.com/stuck-in-the-fax-lane/)
- [Secure, compliant, AI-powered fax automation](https://www.documo.com/secure-compliant-ai-powered-fax-automation/)
- [How Top Healthtech Teams Are Scaling Fax – Without the Pain](https://www.documo.com/webinar-aug-2025/)
- [White Label Cloud Fax and IDP Reseller Profit Potential](https://www.documo.com/white-label-cloud-fax-idp-reseller-profit-potential/)
- [Partner Program](https://www.documo.com/partner-program/)
- [Webinar](https://www.documo.com/webinar/)
- [Documo NextGen® Software Connector](https://www.documo.com/nextgen-fax-integration/)
- [Fax Machine Connector | Secure Cloud Fax Integration for Healthcare](https://www.documo.com/fax-machine-connector/)
- [HIPAA-Compliant Cloud Fax for Healthcare | Secure Internet Faxing](https://www.documo.com/cloud-fax/)
- [Fax Signature for Healthcare | Secure eSignatures via Fax](https://www.documo.com/cloud-fax-signatures/)
- [Secure HIPAA-Compliant Fax API | Cloud & Internet Fax Integration](https://www.documo.com/fax-api/)
- [Enterprise Cloud Fax Solutions HIPAA Secure & Compliant](https://www.documo.com/documo-high-volume-enterprise-cloud-fax/)
- [HIMSS](https://www.documo.com/himss/)
- [Certified Cloud Fax Security and Compliance](https://www.documo.com/documo-fax-security/)
- [Instant Documo Fax Quote](https://www.documo.com/price-estimator/)
- [Get a Quote](https://www.documo.com/get-a-quote/)
- [Free Trial](https://www.documo.com/free-trial/)
- [Legal](https://www.documo.com/legal/)
- [Subprocessors](https://www.documo.com/subprocessors/)
- [Data Processing Agreement](https://www.documo.com/dpa/)
- [mFax Is Now Documo – a New Name for the Platform You Already Trust](https://www.documo.com/mfax/)
- [Contact Sales](https://www.documo.com/contact-sales/)
- [Signup Form](https://www.documo.com/signup-form/)
- [Cloud Fax: Creating the Baseline for Interoperability in Healthcare](https://www.documo.com/cloud-fax-creating-the-baseline-for-interoperability-in-healthcare/)

## Use Cases
- [MSO](https://www.documo.com/use-case/mso/)
- [Other Regulated Industries](https://www.documo.com/use-case/other-regulated-industries/)
- [UCaaS & MSP’s](https://www.documo.com/use-case/ucaas-msps/)
- [Payers](https://www.documo.com/use-case/payers/)
- [Healthtech](https://www.documo.com/use-case/healthtech/)
- [Healthcare](https://www.documo.com/use-case/healthcare/)
- [COO/CIO/CAO](https://www.documo.com/use-case/coo-cio-cao/)
- [Administrators](https://www.documo.com/use-case/administrators/)
- [IT Leaders](https://www.documo.com/use-case/it-leaders/)
- [Developers](https://www.documo.com/use-case/developers/)
- [Product Managers](https://www.documo.com/use-case/product-managers/)
- [Resellers](https://www.documo.com/use-case/resellers/)
- [Integrators](https://www.documo.com/use-case/integrators/)
- [Direct Users](https://www.documo.com/use-case/direct-users/)