Which is more secure: Sending a document through email or efax services?


It has become all too common to hear in the news how another high-profile company has fallen victim to a security breach and exposed sensitive consumer information. Companies make a common choice in the means by which they transmit sensitive information each day, including whether to send secure documents via electronic fax (efax services) or email.

In 2017, data was stolen (1) from the E-Sports Entertainment Association, InterContinental Hotels Group, Saks Fifth Avenue, Blue Cross Blue Shield/Anthem, Verizon, Equifax and many more companies. These hacks have a severely detrimental effect and can lead to millions, or even billions, in lost revenue. Security breaches result in far-reaching negative consequences affecting organizations for years to come.

Businesses dealing with sensitive information cannot put themselves at unnecessary risk when it comes to security. One simple decision employees make daily has implications that companies might not consider noteworthy or important - how to transmit sensitive documents.

The security of email

Email isn’t the safest way to communicate because it does not travel from the sender to the recipient. Most emails will go through numerous networks and servers before ending up in the recipient’s inbox. While they are en route, these emails can be hacked and their content exposed.

Since emails aren’t usually encrypted, hackers can make their way into servers and networks and read messages and attachments. Also, as most providers do not ask for two-step authentication for login, it is easier for hackers to break into accounts. Not to mention, if a worker signs into an unsecured Wi-Fi network, someone with the knowledge and skills can easily access all of that worker’s emails and data.

efax services

The security of efax services

In contrast to email, sending a document via fax remains one of the most secure methods available.

While a traditional fax machine might seem outdated (and rightly so), modern providers of efax services offer technologically advanced, easy-to-use, convenient, and above all else safe options to transmit documents and data. As most manual processes move towards the cloud, the transmittal of valuable data and information is no different. In addition to being able to send a fax via email (email to fax), users can also securely upload documents using a web interface over HTTPS (Secure Socket Layer). The efax service provider will convert that material into a faxable format and deliver it on the user’s behalf.

Efax services have several built-in security advantages over email. Capturing a fax in transit, for example, is much more difficult for a hacker to accomplish. Even if they could tap into the audio stream, making use of the data is next to impossible. Most electronic fax providers also store the data encrypted at rest, meaning stored information on their servers is useless unless accessing through a secure web interface.

efax services

Added security benefits of efax solutions include:

Getting started with efax services

These days, companies cannot afford the headache and potential liability data breaches entail. To protect customers, invest in secure platforms and services. Efax (electronic fax) is an investment that will help to shield companies from hacks and liabilities.

To learn more about Documo’s secure and reliable electronic fax solution mFax, contact Documo today.